hoistway.co.uk./Service Contracts
"We understand that if we can reduce the number of call outs by value based maintenance, you save money and we keep our customer... that's good business!"
Hoistway offer bespoke Service Contracts to all our customers below is a chart of services, laid out in basic contract form.
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| Oil & grease. | 
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| Emergency call out |
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| 24 Hour coverage | 
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| LG10 Testing |
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| LG 1 & 5 Testing |
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| Basic reports |
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| Comprehensive reports |
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These are just examples of lift service contracts Hoistway ltd provide, you may for example need LG10, and LG1&5 testing in order to gain insurance cover but only require basic oil and grease maintenance Hoistway can tailor your package to include LG testing to ensure all your requirements are fulfilled.
Hoistway service department has an ever-expanding service network. The type of contracts varies from basic standard oil and grease lift maintenance to 24 hour comprehensive lift maintenance contracts. 
with our previous client base including companies and organizations such as Exeter Rugby Club, Wincanton Racecourse and D R Jones Building Contractors to name just a few. We also have a high volume of private dwellings including many nursing homes, restaurants and shops together with working for management companies in varies forms of establishments. Our modernization department can deal with any lift modernization works from complete to minor parts replacements. From these works we have managed to build a comprehensive service business, which is expanding throughout the South of England.
We work to a standard considered second to none, with planned lift maintenance and computerized monitoring at the heart of our quality control. Despite applying the most stringent work standards, our prices remain competitive.
Our planned preventative maintenance programes ensure that all the lifts we have under contract are maintained to the highest standard and all findings are reported and relayed onto the customer via an up-to-date service reports.
The day to day administration is carried out using our customized database which enables us to ensure all service visits are conducted and the individual requirements relating to each lift is adhered to.
The database also allows us to track trends in breakdowns and therefore enabling us to inform our clients of potential future issues. This will ensure any particular needs are facilitated within budgetary restraints as much as possible.
Hoistway Ltd offer you a complete package, We like to get involved as early as possible in the planning stage so that we can advise you on all the latest legislation and offer you the widest choice of solutions. You benefit from unbiased information allowing you to stipulate your requirements with confidence. Our team have years of experience in project management, installation, refurbishment, and consultation, liaising with local councils and planning officers, designing and planning the installation of lifts in new build projects and seamlessly fitting them into existing properties.
Lift Servicing - Testimonials
Introduction
Prevention is better than cure. Good maintenance and servicing will help extend the working life of your lift.
At Hoistway, we will quote you the cost of carrying out the service and that means preventative pro-active engineering maintenance. We can arrange a maintenance contract that includes scheduled visits and inspections tailored to your usage as well as an emergency number for out of hours calls.
Ultimately, as the customer, you decide how your service contract will run. We will advise you of all the options together with the appropriate prices. We will visit the site to inspect the lift and are happy to discuss the entire spectrum of lift related topics.
We operate throughout the South West with a team of technicians who back up our usual service engineers. Our service teams that carry out the planned maintenance operate a 24/7 service. Each team has a modern, fully equipped vehicle with all the tools and spares required to attend to the routine day to day servicing and breakdowns. Our engineers are trained and qualified on all types and manufacture of lifts from simple goods hoists to large, multi group, high-speed installation.
Furthermore as a company, we have built up good purchasing relations with all the other lift manufacturers within the market and therefore the procurement of spare parts would cause little concern.
The contractors that are sent out from Hoistway are always very polite and courteous to any of the residents that they meet and provide an excellent service. All emergency calls we need to make are dealt with promptly and they keep us reliably informed of any works that are going to be required in the future, together with the regular servicing.
Tina Herbert
Dorset Lettings
Property Letting & Management
"We looked at various companies to tender for the contract but for prices, level of service, efficiency and friendliness I would not hesitate to recommend Hoistway to any company."
Anne Collyer
Administrator
Wincanton Racecourse
Hoistway Ltd
24 Hour 365 Day
Emergency
call out service.